Now, more than ever, in this dynamic healthcare environment, hospitals are under siege. Under siege from managed care payors, commercial payors who are adept at delaying or denying claims, inexperienced personnel asked to bill and collect complex accounts, lack of quality, top-notch local human resources, and reduced payment levels from all government payors. These are just a few of the hospital reimbursement challenges facing hospitals today. Citadel Outsource Group, LLC is keenly aware of these challenges and provides a solution. By utilizing state of the art technology, coupled with top-notch personnel, Citadel can protect your facility from these onslaughts. We have the expertise and resources to lessen these burdens and increase your patient cash collections.

Citadel Outsource Group, LLC is a healthcare services company specializing in the full outsourcing of Patient Financial Services departments. From initial billing to proper managed care payment verification to the final resolution of accounts, Citadel provides the resources necessary to meet the needs of any size facility. While specializing primarily in full Patient Financial Services outsourcing, Citadel also offers partial outsourcing services of patient accounts.

Citadel recognizes that developing an effective partnership with the hospital is paramount in ensuring long term solutions for increasing cash collections. Thus, in addition to providing full Patient Financial Services functions, Citadel works hand-in-hand with the facility to identify and assist in correcting “front-end” process deficiencies, such as Admitting/Registration/Patient Access documentation, Case Management/Utilization Review and Medical Records/HIM issues.

The hospital industry experience of the founders of Citadel is unparalleled in the Patient Financial Services outsourcing industry. Both the CEO and Vice President of Operations served in similar capacities (President/COO and Associate Vice President of Operations) with another Patient Financial Services outsourcing company. With more than forty years of hands-on hospital experience, the founders of Citadel are uniquely qualified to understand, address and correct your billing, follow-up and account resolution problems.

Located in Hendersonville, Tennessee, Citadel’s 15,000 square foot operations center provides the infrastructure needed to solve your Patient Financial Services needs.