Full Outsourcing
The CEO and Vice President of Citadel Outsource Group, LLC, while employed by another outsourcing firm, were instrumental in the full outsourcing of the business office of a large, Midwest medical center. The decision of the hospital to outsource their entire business office resulted in an annual increase in patient cash of over $25,000,000.
“The services provided under Mr. Shedden’s and Ms. Hardcastle’s leadership were exceptional. The positive results were felt immediately upon their involvement. …..within 90 days, cash flow was improving over levels not previously attained. The impact of their efforts resulted in an improvement in annual cash collections of over $25,000,000, which was an increase of almost 25% over the previous year.” Dave Stenerson - Former Senior Vice President Doctors Community Healthcare Corporation Scottsdale, AZ
Partial Outsourcing
Presbyterian Healthcare Services in Albuquerque, NM approached Citadel needing assistance with two of their eight facilities with respect to collecting older accounts receivable on an ongoing basis. This large healthcare system was so impressed with the quality of our work that they began placing additional payor classes with Citadel.
“On very short notice Citadel became involved with our outsourcing of aging A/R for two of our smaller facilities. We needed a quick and professional solution that would relieve the political as well as financial issues surrounding this group of accounts. Citadel came through for us! We were so impressed in Citadel's results we now planning on expanding our use of their services. We are one very satisfied customer.” Bill Cashner - Executive Director of Patient Financial Services Presbyterian Healthcare Services Albuquerque, NM
A large North Carolina hospital was experiencing a significant backlog in credit balance accounts and called upon Citadel Outsource Group, LLC to assist with the problem. Utilizing a VPN connection via the internet, Citadel Outsource Group, LLC was able to resolve the backlog of credit balances from our offices in Hendersonville, TN. This eliminated the expenses of on-site personnel and allowed hospital staff to concentrate on outstanding accounts receivable balances.
“Citadel Outsource Group, LLC associates have provided tremendous support and resolution to problems in the areas of physician practice billing and organization and the resolution of credit balances.” Bill Hall - Former Director of Patient Financial Services Margaret Pardee Hospital Hendersonville, NC
Interim Management/Employee Leasing/Special Projects
This same North Carolina hospital lost their Business Office Manager shortly after their computer conversion. Citadel Outsource Group, LLC provided an experienced manager for five months and was able to rectify many of the conversion related issues.
A large multi-specialty physician group was in need of an Interim Practice Manager until a new permanent manager could be hired. Citadel Outsource Group, LLC was able to provide a qualified individual for a two month period.
“Citadel Outsource Group, LLC helped us refocus our efforts for revenue cycle topics such as denials management, initial and secondary billing supervision, bad debt reserve calculations, implementation of Patient Friendly Statements and Patient Satisfaction Issues. They have also assisted in the maintenance of the hospital’s CDM, claim form mapping and dictionary issues in Meditech.” Bill Hall - Former Director of Patient Financial Services Margaret Pardee Hospital Hendersonville, NC
